Returns Policy

We want you to be satisfied with your purchase. This Returns Policy explains how you can return items purchased from Bulk Pack Ltd.

Return Period

We offer a 30-day return period. You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)

Items returned without prior authorisation will not be accepted.

Your Right to Cancel (UK Customers)

If you are purchasing as a consumer within the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise your right to cancel, please contact us using the details above.

Items must be returned unused and in their original packaging.

How to Request a Return

To request a return, please contact us using the details below:

Email: sales@bulk-pack.ltd.uk
Phone: 01384 444571

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return

We will provide instructions on how to return your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is faulty
• The item is damaged
• The wrong item was supplied

If the return is due to our error (faulty, damaged, or incorrect item), we will provide a prepaid return label or arrange collection at no cost to you.

Refunds

Once we receive your returned item, it will be inspected.

If your return is approved:

• Your refund will be issued to your original payment method
• Refunds are processed within 5 business days after inspection
• Your bank or card provider may take an additional 3–10 business days to complete the refund

If your return is not approved, we will notify you with the reason.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items not caused by a fault
• Custom-made or special-order products
• Items returned without prior approval

Damaged or Incorrect Items

Please inspect your order when it arrives.If your item is faulty, damaged, or incorrect, please contact us as soon as possible after delivery so we can resolve the issue quickly.

Exchanges

We do not offer direct exchanges.
To exchange an item, please return the original item and place a new order.

Orders Returned Due to Delivery Issues

If an order is returned to us due to:

• Incorrect address provided
• Delivery refusal
• Failure to collect delivery

The customer may be responsible for additional shipping costs to resend the order.

Contact Details

Bulk Pack Ltd
Unit 11 Belfont Trading Estate
Mucklow Hill
Halesowen
B62 8DR
United Kingdom

Phone: 01384 444571
Email: sales@bulk-pack.ltd.uk

Company Number: 06766333
VAT Number: GB944940107